Shipping and returns
How your box gets to you, and what happens if it doesn't.
Plain English, no legal document. A real person wrote this and a real person answers the phone.
Three ways to get it
Ground, air, or the farm freezer.
UPS ground
Most of the Midwest, one to two days. Free on orders over $165. $85 minimum on any shipped order so the box stays cold.
Two-day air
For addresses ground can't reach in two days. Priced by weight at checkout, and never more than $45 in shipping on orders over $300. Quarter and half beef ship by ground only.
Farm pickup
No minimum, no shipping charge. Self-serve freezer at W2252 Riemer Rd, Brodhead. Any day, daylight hours, once we've told you it's packed.
When it ships
Mondays and Wednesdays. Never into a weekend.
Order by Saturday and your box leaves Monday. Order by Monday and it leaves Wednesday. Pickup orders are ready within two days.
Inside the box: every cut vacuum-sealed and labeled, frozen solid, packed with gel packs in an insulated liner. It should arrive frozen or firm and cold to the touch. A little softening at the edges is normal. Get it into the freezer right away, or the fridge if you're cooking it first.
Our happiness guarantee
If anything is wrong, we make it right.
Arrives warm, arrives damaged, something's missing, it doesn't taste right, or you simply don't love it. Email kristin@riemerprovisions.com or call (608) 897-6295. No claim form. No photo evidence. No return shipping. We send a replacement or a refund. Your call.
The fine print, in plain words
- We can't refund a box sent to a wrong address you entered, or a delivery that was refused. UPS charges us $16 to redirect a wrong address, so we pass that along.
- Boxes left outside for more than a day after delivery are on you. Bring it in the day it lands.
- Eggs are pickup only. We don't ship them.
- Live close by? We'd love your undamaged box and liner back the next time you pick up.